Attendance and Cancellation

Attendance Policy:  With appropriate notice (more than 24 hours), up to two missed/cancelled appointments can be made up in a calendar year. Any scheduled appointments missed or cancelled within 24 hours of the appointment time cannot be rescheduled (without additional cost) or made up. Refunds/credits are not issued for scheduled lessons.

 

Late Policy: If you are running late for your lesson, the instructor will allow you to participate if you arrive within 15 minutes of the lesson start time. Please CALL (845) 265-3409 as soon as you know that you cannot attend or are running late.  

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Lesson Substitution Policy: For the health and safety of our clients, volunteers, and animals, Topfield may choose to not hold riding lessons:

• if it is colder than 30 degrees in the arena

• if the heat index (temperature plus humidity) is above 130

• if there are local heat/air quality advisories in effect

• if the temperature is acceptable, but the weather will not allow for mounted lessons (excessive wind, thunder, etc.)

Topfield reserves the right to substitute an un-mounted (ground) lesson in lieu of riding for the lesson/date in question. Whenever possible, Topfield will contact clients ahead of time to notify them if their lesson will be un-mounted.

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Center Cancellation Policy: If Topfield has to cancel a lesson for any reason we will do our best to reschedule the appointment in the current session or will credit the client for the appointment towards a future session/lesson.